1. Who We Are
EDU360 Cloud ("we", "us", "our") operates the website edu360.ai and provides an AI education platform, hands-on lab environments, assessment and certification services for universities, vocational institutions and industry partners. This Privacy Policy explains how we collect, use, disclose and safeguard information when you visit our website, request a demonstration, register for our services, or otherwise interact with us.
2. Information We Collect
We collect information you provide directly to us, such as when you submit a contact form, request a free trial, create an account, or correspond with our team. This may include your name, email address, institution or company name, country, and the contents of any message you send us.
We may also collect information automatically, including your device type, browser type, IP address, referring URLs, pages viewed, and the dates and times of your visits. We use cookies and similar technologies to support site functionality, analyse usage and improve our services.
3. How We Use Your Information
We use the information we collect to: respond to your enquiries and requests; provide, maintain and improve our services; process free trial and account registrations; send you service-related communications; understand usage patterns and enhance user experience; and comply with legal obligations.
We do not sell your personal information to third parties. We only share information with service providers who help us operate our platform, host our website, analyse usage, or communicate with you, and only to the extent necessary to provide our services.
4. Legal Bases for Processing
Where the EU General Data Protection Regulation (GDPR) or similar laws apply, we process personal data on the following legal bases: performance of a contract (for example, providing our services); our legitimate interests in operating and improving our business; compliance with a legal obligation; and consent, where you have provided it (which you may withdraw at any time).
5. Cookies and Similar Technologies
Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve performance. You can control or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.
6. Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this Policy, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. When information is no longer required, we take reasonable steps to delete or anonymise it.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
8. International Transfers
Our servers and service providers may be located in countries other than your own. When we transfer personal information across borders, we take reasonable steps to ensure it is protected in accordance with this Policy and applicable law, including using appropriate safeguards such as standard contractual clauses where required.
9. Children’s Privacy
Our services are designed for use by institutions, educators and adult learners. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.
10. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, update, or delete the personal information we hold about you, to object to or restrict certain processing, to request a copy of your data, and to lodge a complaint with a supervisory authority. To exercise any of these rights, please contact us using the details below.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and update the "Last updated" date at the top. We encourage you to review this page periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us by email at franky@edu360.ai.
EDU360 Cloud is the complete platform institutions use to deliver AI courses, run hands-on labs, and certify real skills — proven with 500+ institutions in China and MBZUAI in the UAE.